These Terms of Service ("Terms" or "Agreement") govern your access to and use of the Unmelted website, customer portal, and products or services provided by Unmelted, LLC ("Unmelted," "we," "us," or "our").

Unmelted is a technology company based in Bonney Lake, Washington, United States. We provide professional services including website development, custom software development, web hosting, domain registration and management, technical consulting, website maintenance, and other technology-related services. We also develop, own, and operate various websites, applications, and online businesses.

By creating an account, placing an order, accepting a proposal, authorizing services, or otherwise entering into a service agreement with Unmelted, you agree to these Terms as applicable to your use or purchase. By accessing our public website, you agree to the provisions governing website use, to the extent enforceable under applicable law.

Please read these Terms carefully before purchasing services or creating an account. If you do not agree to the applicable Terms, you should not use our services.

Additional terms may apply to specific services, projects, or contractual arrangements. When an individually executed agreement, accepted proposal, Statement of Work, or other written agreement expressly conflicts with these Terms, the more specific agreement will control for the matters it addresses, unless otherwise stated.

Our handling of Personal Data is described in our Privacy Policy, and our use of cookies and related technologies is described in our Cookie Policy.

1. Definitions

The following terms are used throughout this Agreement:

• Unmelted: Unmelted, LLC, the company operating www.unmelted.com and providing the services covered by this Agreement.
• Website: The corporate website at www.unmelted.com, including associated customer account and billing portals operated by Unmelted.
• You, Your, User, or Visitor: An individual or entity accessing our website or services.
• Customer or Client: An individual, business, or organization purchasing, requesting, or receiving services from Unmelted.
• Services: Website development, programming, hosting, domain management, consulting, maintenance, technical support, and other products or services provided by Unmelted.
• Recurring Services: Services billed on an ongoing schedule, including web hosting, maintenance arrangements, domain management, or other subscription-based services.
• Service Cycle: The period for which recurring services are provided and billed, such as monthly, quarterly, semiannually, annually, biennially, or another agreed interval.
• Billing Date: The scheduled date on which recurring charges become due or are processed.
• Statement of Work (SOW): A proposal, written estimate, contract, or other agreement describing the scope, pricing, deliverables, or requirements of a particular project.
• Customer Content: Files, websites, databases, applications, email, information, and other materials supplied, uploaded, or controlled by a Customer.
• Deliverables: Work products specifically identified for delivery to a Customer under an agreed project or service arrangement.
• Third-Party Services: Products, software, platforms, infrastructure, and services provided by companies or individuals other than Unmelted.

2. Eligibility and Authority

To enter into a paid service agreement with Unmelted, you must be at least eighteen (18) years of age or otherwise legally authorized to enter into a binding contract.

If you are accepting these Terms or purchasing services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

You agree to provide accurate and current information when creating accounts, requesting services, accepting proposals, or completing transactions.

You also represent that your use of our services will comply with all applicable laws and regulations.

Unmelted may refuse to establish a business relationship or provide services when doing so would violate applicable law, pose an unreasonable security or operational risk, or otherwise conflict with our legitimate business requirements.

3. Website Access and Permitted Use

Unmelted grants you a limited, non-exclusive, non-transferable, revocable right to access and use our website for lawful personal or business purposes, subject to these Terms.

You agree not to:

• Use our website or services for unlawful or fraudulent activities.
• Attempt to gain unauthorized access to accounts, servers, databases, or systems.
• Interfere with the security, availability, or normal operation of our infrastructure.
• Distribute malware, viruses, malicious software, or harmful code.
• Use automated tools to overload, disrupt, or improperly extract information from our systems.
• Circumvent authentication, access restrictions, or other security measures.
• Misrepresent your identity or your authority to act on behalf of another person or organization.
• Use our website or services in a manner that violates the rights of others.

We reserve the right to restrict access, investigate suspicious activity, or take appropriate action when these Terms are violated.

4. Intellectual Property and Website Content

Unless otherwise indicated, Unmelted owns or has appropriate rights to the content and materials appearing on its corporate website.

This includes, but is not limited to:

• Logos, trademarks, and company branding
• Text, graphics, illustrations, and photographs
• Website designs and user interfaces
• Software and source code
• Business information and documentation
• Original creative materials
• Other content developed or licensed for use by Unmelted

These materials may be protected by copyright, trademark, trade secret, and other intellectual property laws.

You may view and use website content for ordinary informational purposes.

You may not reproduce, distribute, sell, commercially exploit, or create derivative works from protected Unmelted content without authorization, except as permitted by applicable law or an applicable license.

Third-Party and Portfolio Content

Our website may display websites, software products, designs, logos, projects, or other materials associated with third parties or other properties operated by Unmelted.

Such content may be owned by its respective rights holders and is displayed for informational, portfolio, illustrative, or other authorized purposes.

The presence of third-party content does not transfer ownership or licensing rights to website visitors.

The specific ownership of work created for paying customers is addressed separately under Ownership of Customer Work and Deliverables.

5. Customer Accounts

Certain services require customers to maintain an account through our website or customer portal.

Customers agree to:

• Provide accurate registration and billing information.
• Maintain current contact information, including a working email address.
• Protect usernames, passwords, and authentication credentials.
• Restrict access to authorized individuals.
• Notify Unmelted promptly of suspected unauthorized account access.
• Ensure that persons acting through their accounts have appropriate authority.

Customers are responsible for activities performed through their accounts to the extent those activities are authorized by them or result from their failure to meet applicable account security obligations.

Unmelted may require additional verification before disclosing sensitive account information, modifying payment arrangements, transferring services, or performing other security-sensitive actions.

We may suspend access when reasonably necessary to investigate security incidents, prevent fraud, or protect our systems.

Accounts may not be sold, transferred, or assigned to another party without our authorization, except as otherwise permitted by applicable law or agreement.

6. Services and Project Agreements

Unmelted provides services on a project, recurring, hourly, fixed-fee, subscription, or other agreed basis.

The specific scope, price, schedule, and deliverables associated with a service may be established through:

• Written proposals or estimates
• Statements of Work
• Service agreements
• Accepted quotations
• Customer portal orders
• Invoices reflecting authorized services
• Other written communications confirming the agreed work

A proposal or estimate does not obligate Unmelted to begin work until the project has been accepted and any applicable deposit, retainer, or other prerequisite has been satisfied.

Changes to Scope

During a project, customers may request additional features, modifications, or services beyond the originally agreed scope.

Additional work may require separate authorization and may result in additional charges or changes to the project schedule.

Unmelted is not required to perform work outside the agreed scope without appropriate authorization.

Customer Cooperation

Customers agree to provide timely information, materials, approvals, credentials, and other assistance reasonably necessary to perform the requested services.

Delays in providing necessary information or access may affect project schedules, delivery dates, and costs.

Unmelted is not responsible for delays directly attributable to a customer's failure to provide required cooperation.

7. Web Development and Professional Services

Our development and consulting services may include:

• Website design and development
• Custom software programming
• Database design and development
• Application integrations
• Website migrations
• Technical consulting
• Website maintenance
• Troubleshooting and repairs
• Search engine optimization services
• Server administration
• Other related technical work

Pricing and Billing

Development and professional services may be billed according to an agreed fixed price, hourly rate, retainer, milestone, or other arrangement.

Unless otherwise agreed, development work may be invoiced periodically as work is completed.

Invoices for web development and related professional services are generally due within fifteen (15) calendar days of the invoice date, unless a different payment deadline is specified.

A deposit or retainer may be required before work begins.

Estimates and Timelines

Estimates and anticipated completion dates are based on the information reasonably available when they are provided.

Unless expressly guaranteed in writing, estimates and project timelines are not fixed commitments.

Changes in requirements, third-party dependencies, unforeseen technical issues, or customer delays may affect the time or cost necessary to complete a project.

We will make reasonable efforts to communicate significant changes to a project's expected scope, cost, or timeline.

Completion and Acceptance

Deliverables will be evaluated according to the requirements and acceptance criteria established in the applicable project agreement.

Customers should notify us within a reasonable period of any material issue concerning completed work.

Issues outside the agreed scope, subsequent changes in customer requirements, and modifications to third-party systems may constitute additional work.

Unless specifically included in an agreement, ongoing maintenance, security updates, technical support, or future compatibility updates are not automatically included with the initial development fee.

No Guaranteed Business Results

Unless expressly agreed in writing, Unmelted does not guarantee particular business outcomes from development, consulting, or marketing-related services.

This includes specific search engine rankings, increases in website traffic, advertising performance, sales, revenue, or other commercial results.

8. Recurring Services and Billing Cycles

Some services are provided on a recurring basis and may automatically renew unless canceled.

Recurring services may include:

• Web hosting
• Website maintenance
• Server management
• Domain management or renewals
• Technical support arrangements
• Other subscription-based services

Available Service Cycles may include monthly, quarterly, semiannual, annual, biennial, triennial, or other agreed intervals.

The applicable Service Cycle, pricing, and renewal conditions will be established when the service is ordered or otherwise agreed upon.

Recurring Billing

Unless otherwise agreed, recurring services are billed in advance of the applicable Service Cycle.

A service that automatically renews will continue for successive billing periods until canceled or terminated under this Agreement.

By authorizing an automatically renewing service, you authorize Unmelted to issue recurring invoices or charge an authorized payment method according to the disclosed billing arrangement.

We will disclose material renewal terms, including the applicable billing frequency, price, and cancellation conditions, before obtaining authorization for automatic recurring payments.

Upgrades and Additional Services

Customers may request upgrades or additions to existing services.

When an upgrade is activated during an existing Service Cycle, additional charges may be prorated through the next regular Billing Date.

Future billing cycles may include the full recurring price of the upgraded service.

The applicable charges will depend on the service and pricing arrangement.

Downgrades

Downgrades may be subject to technical restrictions, minimum resource requirements, or the terms of the existing service commitment.

Unless otherwise agreed, reductions in recurring service fees generally take effect at the beginning of the next eligible billing period.

Previously paid fees are not automatically prorated or refunded because a customer requests a downgrade.

9. Payment Methods and Authorization

Unmelted may accept payments through Stripe, PayPal, Venmo, Zelle, checks, bank transfers, or other payment methods we make available.

Not all payment methods are available for every type of transaction or recurring service.

Stored Payment Methods

We may use Stripe or another supported payment provider to securely maintain authorized payment methods for recurring subscriptions or future transactions.

When a customer authorizes a saved payment method, Unmelted may initiate charges for:

• Recurring subscriptions
• Approved service upgrades
• Authorized additional services
• Completed development or consulting work
• Other invoices or charges expressly covered by the customer's payment authorization

Authorization to store a payment method does not, by itself, authorize unrelated or undisclosed charges.

Customers are responsible for ensuring that payment methods remain valid and that they have authority to use them.

Unmelted does not store complete payment card numbers or card verification codes in its own billing database.

Third-Party Payment Providers

Transactions processed through third-party payment services may also be subject to the terms and policies of those providers.

We are not responsible for additional fees charged independently by banks, financial institutions, or payment processors, including applicable currency conversion or international transaction fees.

Payments by Check

Payments made by check are considered received when the funds have been successfully collected.

Returned or dishonored payments may result in additional charges to the extent permitted by applicable law and the agreed billing arrangement.

10. Service Fees and Taxes

Customers agree to pay the fees applicable to the products and services they purchase or authorize.

Fees may include:

• Recurring service charges
• Development and programming fees
• Setup or installation fees
• Consulting fees
• Domain registration and renewal fees
• Service upgrades
• Administrative charges
• Reconnection or restoration fees
• Other specifically authorized charges

Taxes

Unless otherwise indicated, quoted prices and service fees exclude applicable taxes.

Customers are responsible for taxes legally imposed on their purchases, including applicable sales, use, value-added, or similar transaction taxes, except taxes imposed on Unmelted's net income.

Unmelted will calculate, collect, and remit applicable taxes where legally required.

Tax treatment depends on the nature of the service, the customer's location, and applicable tax laws.

Pricing Changes

Unmelted may change its prices for future services or renewal periods.

Material changes to existing recurring service prices will be communicated in advance as required by applicable law and the governing service agreement.

Customers may cancel services in accordance with the applicable cancellation terms before a new renewal period begins.

Changes to project-specific pricing or previously accepted fixed-fee agreements require an appropriate contractual basis or agreement between the parties.

11. Cancellation of Recurring Services

Customers may cancel recurring services by submitting a written cancellation request by contacting us, or through the customer portal where that option is available.

Requests must identify the customer account and services to be canceled.

We may require reasonable verification before acting on cancellation requests submitted by individuals whose authority cannot be established.

Cancellation Deadline

For recurring services, we request cancellation at least seventy-two (72) hours before the scheduled Billing Date to ensure that the upcoming renewal can be stopped.

Cancellation requests received after this deadline may not prevent a renewal charge when the billing process has already begun.

We will stop subsequent renewals after a valid cancellation request has been processed, subject to any remaining contractual commitment.

Where applicable law provides a different cancellation right or deadline, we will honor those requirements.

Effective Cancellation Date

Unless otherwise required by law or agreed upon, cancellation of a prepaid recurring service generally becomes effective at the end of the current paid Service Cycle.

The service may remain active until that date.

Cancellation prevents future renewals but does not automatically result in a refund for the unused portion of an already purchased Service Cycle.

Cancellation Confirmation

We will provide confirmation of a successfully processed cancellation through the customer portal, email, or another appropriate communication channel.

Customers should retain their cancellation confirmation for their records.

Cancellation of a particular service does not necessarily cancel other active services or eliminate charges already incurred.

12. Refunds, Credits, and Billing Disputes

Because Unmelted primarily provides professional services, customized work, and recurring technology services, refunds depend on the nature of the transaction.

Except where required by law or expressly provided in a written agreement, fees for services already performed and completed transactions are generally nonrefundable.

Development and Consulting Services

Fees for development, programming, consulting, design, maintenance, or other professional work already performed are generally nonrefundable.

If a customer cancels a project before completion, the customer remains responsible for:

• Work performed through the effective cancellation date
• Previously authorized expenses
• Noncancelable third-party commitments
• Other charges expressly established in the applicable agreement

Any unused prepaid amount will be reconciled according to the applicable agreement and legal requirements.

Deposits and Retainers

Deposits and retainers may be required to reserve development resources, initiate work, or cover anticipated expenses.

Unless otherwise established in a written agreement, prepaid amounts will be applied toward authorized work performed and applicable expenses incurred.

Any remaining balance will be addressed according to the governing project agreement and applicable law.

A deposit is not automatically forfeited solely because it was paid in advance.

Hosting and Recurring Services

Recurring services are generally nonrefundable once a Service Cycle has begun.

Customers who cancel before the end of a prepaid service period generally retain access through the effective cancellation date, subject to the applicable service agreement.

Early cancellation does not automatically entitle the customer to a prorated refund of unused time.

Exceptions may apply when required by law or expressly agreed upon.

Domain Registrations and Renewals

Domain registration, renewal, transfer, and related fees are generally nonrefundable once the applicable transaction has been submitted or completed.

This reflects the external costs and rules imposed by domain registrars, registry operators, and related service providers.

Any refund eligibility provided by a registrar or required by law will be addressed according to those applicable requirements.

Billing Errors

Customers who believe an invoice or payment is incorrect should contact us and provide relevant transaction details.

We will investigate reasonable billing disputes and correct verified errors.

Corrections may involve an adjusted invoice, account credit, partial refund, or full refund, depending on the circumstances.

Nothing in these Terms limits refund, cancellation, or other rights that cannot lawfully be waived.

Chargebacks and Payment Disputes

We encourage customers to contact us promptly to resolve billing concerns.

Customers retain any applicable rights to dispute charges through their financial institutions or payment providers.

If a payment is reversed or disputed, we may provide supporting transaction documentation to the relevant payment processor and take reasonable steps to recover amounts legitimately owed.

A chargeback does not automatically eliminate an underlying contractual payment obligation.

We may suspend services associated with an unresolved payment default where permitted by law and this Agreement.

13. Late Payments, Suspension, and Nonpayment

Customers are responsible for paying invoices by their stated due dates.

Failure to pay an invoice when due may result in late fees, service restrictions, suspension, or termination, subject to applicable law and contractual requirements.

Late Payment Fees

Where properly disclosed and legally permitted, overdue invoices may be subject to a late fee of $20 per overdue invoice.

We will not impose late fees in excess of amounts permitted by applicable law.

Service Suspension

For recurring services, Unmelted may suspend public access or certain functionality when payment remains outstanding for five (5) calendar days after the due date.

Suspension may affect websites, hosting services, administrative access, or other services associated with the unpaid account.

We may provide additional time or alternative payment arrangements at our discretion.

Service Termination

If payment remains outstanding for seven (7) calendar days after the due date, Unmelted may terminate the affected service, subject to applicable law and any controlling agreement.

Termination may result in the release of allocated hosting resources, removal of active services, or other operational changes.

Termination does not automatically eliminate outstanding payment obligations.

Reconnection Fees

Where service has been suspended for nonpayment, restoration may require payment of outstanding amounts and a $50 reconnection fee, where properly disclosed and legally permitted.

Additional costs may apply if restoring service requires substantial technical work, subject to customer authorization where appropriate.

Data Following Suspension or Termination

Suspension or termination may interrupt access to websites, applications, email, or other hosted information.

Customer data is handled in accordance with the Customer Data, Backups, and Retention section of this Agreement.

Unmelted does not automatically and permanently delete all customer data immediately upon the seventh day of nonpayment.

Customers should not assume that suspended or terminated services will remain continuously available or recoverable.

14. Website Hosting and Infrastructure Services

Unmelted provides website hosting and related infrastructure services that may include server resources, website storage, database hosting, email functionality, domain configuration, and other technical features.

Specific features depend on the service purchased.

Service Availability

We make commercially reasonable efforts to maintain reliable and secure hosting infrastructure.

However, unless expressly provided in a separate Service Level Agreement (SLA), we do not guarantee uninterrupted availability or a particular uptime percentage.

Service interruptions may occur due to:

• Scheduled or emergency maintenance
• Hardware or software failures
• Network or internet connectivity problems
• Security incidents or malicious attacks
• Data center or upstream provider outages
• Third-party service failures
• Events outside our reasonable control

We may perform maintenance, updates, or other operational changes necessary to protect or maintain our infrastructure.

Where practical, we will provide advance notice of maintenance expected to materially affect customer services.

Customer Responsibilities

Customers are responsible for the content and lawful operation of their hosted websites and applications.

This includes maintaining appropriate rights to hosted content, complying with relevant laws, and managing their own users and business operations.

Unless specifically included in the hosting agreement, customers are responsible for maintaining their website applications, software dependencies, plugins, and other components.

Unmelted is not automatically responsible for troubleshooting or updating every third-party application installed or operated by a customer.

Resource Usage

Hosting services may be subject to resource limits involving storage, bandwidth, memory, processing capacity, email activity, or other technical resources.

Customers must use resources within the limits of their service arrangements.

We may contact customers regarding excessive resource usage and require upgrades or reasonable adjustments when necessary to protect shared infrastructure.

We reserve the right to address activity that materially threatens the security, stability, or availability of our services.

15. Customer Data, Backups, and Retention

Customers retain ownership of the websites, files, databases, content, and other information they provide or maintain through our hosting services, subject to any applicable third-party rights.

Unmelted does not acquire ownership of Customer Content solely because it is stored on our infrastructure.

Backups

We maintain backup procedures for customer hosting services to support disaster recovery, restoration, and operational continuity.

Backup frequency, coverage, storage locations, and retention periods may vary depending on the hosting environment and services provided.

Although we make commercially reasonable efforts to maintain appropriate backups, we do not guarantee that every file, database, email, or other item of information will be recoverable following every possible incident.

Customers should maintain independent backups of important information, particularly when the information is critical to business operations.

Data Following Cancellation

When a hosting service is canceled or terminated, the customer's hosted information and associated backups are generally deleted within one (1) year after the effective termination date, unless earlier deletion is requested or longer retention is legally required.

This retention window may provide an opportunity for customers to request retrieval or restoration of information following termination.

However, the one-year period is a maximum standard retention period and does not guarantee that information will remain continuously available or recoverable for the entire year.

Active hosting resources may be released before final deletion of all retained backup information.

Early Deletion Requests

Customers may request deletion of hosted information and associated backups before the standard retention period expires.

Upon verification of an authorized request, we will proceed with deletion as promptly as reasonably practicable, subject to technical processing and applicable legal obligations.

Once data has been permanently deleted, recovery may not be possible.

Data Retrieval and Migration

Customers are encouraged to obtain copies of their website files, databases, email, and other important information before their services terminate.

Where technically feasible, we may provide reasonable assistance with data retrieval or migration.

Additional charges may apply for migration work, restoration, administrative assistance, or other services outside the scope of the original hosting agreement.

Such charges will be disclosed when applicable.

Separate Business Records

Deletion of hosted Customer Content does not necessarily include invoices, accounting records, contractual documentation, customer account history, or other information retained for separate legitimate and lawful purposes.

Further information about retention and privacy practices is available in our Privacy Policy.

16. Domain Registration and Management

Unmelted may assist customers with registering, renewing, transferring, configuring, or maintaining domain names.

Domain registration services involve independent registrars, registry operators, and governing registration policies.

Domain Ownership

Unless expressly agreed otherwise, domain names registered on behalf of customers are intended to be maintained for the benefit of the customer or the designated registrant.

Unmelted does not claim ownership of a customer's domain solely because we assisted with registration or provide administrative management.

Customers are responsible for providing accurate registration information and maintaining applicable eligibility requirements.

Renewals and Expiration

Customers are responsible for ensuring that domain registration and renewal fees are paid when required.

Failure to renew a domain before expiration may result in service interruption, additional recovery fees, loss of registration rights, or reassignment of the domain to another party.

Unmelted cannot guarantee that an expired domain will remain available for recovery.

Domain registration, transfer, renewal, and expiration procedures are subject to the rules of the applicable registrar and registry.

Transfers

Customers may request transfer of eligible domain names in accordance with applicable registrar rules, contractual obligations, and legal requirements.

Reasonable verification of authorization may be required.

Transfers may be subject to restrictions imposed by registrars, registry operators, ICANN policies, or applicable law.

17. Ownership of Customer Work and Deliverables

Ownership of work developed for customers depends on the type of work performed and the applicable project agreement.

Customer-Owned Materials

Customers retain ownership of materials, data, trademarks, logos, content, and intellectual property they provide to Unmelted, subject to applicable third-party rights.

Customers grant Unmelted permission to access, reproduce, modify, and otherwise use those materials as reasonably necessary to perform authorized services.

Custom Development Deliverables

Unless otherwise specified in a written agreement, upon full payment of all amounts due for the applicable project, Unmelted assigns to the Customer its transferable intellectual property rights in original, custom-created final Deliverables specifically developed for that Customer under the agreed project scope.

This assignment excludes pre-existing materials, general-purpose software, reusable code, frameworks, libraries, development tools, third-party software, and other materials not expressly included in the assignment.

Unmelted's Pre-Existing and Reusable Technology

Unmelted retains ownership of its pre-existing and independently developed software, libraries, frameworks, tools, methodologies, internal systems, and reusable components.

This includes improvements to general-purpose technologies that are not expressly assigned under an individual agreement.

Where Unmelted-owned technology is incorporated into a paid customer Deliverable, and no separate license applies, Unmelted grants the Customer a non-exclusive, worldwide, perpetual license to use that technology as incorporated into the completed Deliverable for its intended business purposes.

This license does not authorize separate redistribution, resale, sublicensing, or extraction of the underlying reusable technology, except where otherwise agreed or permitted by an applicable license.

Third-Party and Open-Source Components

Projects may incorporate third-party software, open-source libraries, frameworks, fonts, graphics, services, or other materials.

Such components remain subject to their respective licenses and ownership rights.

Unmelted cannot transfer ownership of third-party intellectual property that it does not own.

Customers agree to comply with applicable third-party licensing terms associated with their Deliverables.

Unpaid Work

Until all applicable project fees have been paid, Unmelted may retain ownership or withhold assignment of the relevant Deliverables to the extent permitted by law and the governing agreement.

Nothing in this provision transfers ownership of materials originally supplied by the Customer.

18. Customer Content and Acceptable Use

Customers are responsible for the legality of the content, applications, and activities they operate through our services.

Customers agree not to use our infrastructure to:

• Distribute malware or engage in malicious activity.
• Send unsolicited bulk email or unlawful spam.
• Conduct phishing, fraud, or identity theft.
• Infringe intellectual property or privacy rights.
• Host or distribute unlawful content.
• Attempt unauthorized access to networks or systems.
• Conduct denial-of-service attacks or similar disruptive activities.
• Operate systems that threaten the security or stability of our infrastructure.
• Engage in other activities prohibited by applicable law.

We may investigate reported violations and take proportionate action, including restricting content, suspending services, or terminating accounts where appropriate.

We may act without advance notice when reasonably necessary to address an immediate security threat, unlawful activity, or material risk to others.

Customers remain responsible for the conduct of individuals they authorize to use their services.

19. Confidentiality and Data Protection

During the course of a business relationship, either party may obtain confidential technical, financial, operational, or business information belonging to the other.

Both parties agree to use reasonable care to protect confidential information and to use it only for purposes consistent with the applicable business relationship.

Confidentiality obligations do not generally apply to information that:

• Becomes publicly available without a breach of obligation.
• Was lawfully known to the receiving party before disclosure.
• Is independently developed without use of the confidential information.
• Is lawfully received from another party without a confidentiality obligation.
• Must be disclosed pursuant to applicable law or valid legal process.

Additional confidentiality or nondisclosure obligations may be established through separate agreements.

Data Processing

Depending on the services provided, Unmelted may act as a Data Controller or Data Processor.

When processing Personal Data on behalf of customers, we will do so in accordance with applicable agreements, authorized instructions, and relevant legal requirements.

Where required, the parties will enter into appropriate Data Processing Agreements governing their respective responsibilities.

Our general privacy practices are described in our Privacy Policy.

20. Third-Party Products and Services

Our services may involve software, infrastructure, applications, payment providers, domain registrars, or other products operated by third parties.

Examples may include:

• Payment processing platforms
• Domain registrars
• Data center and network providers
• Content management systems
• Open-source and commercial software
• External APIs and integrations
• Email delivery services
• Other hosted or licensed technologies

These products and services may be subject to separate terms, privacy policies, licensing restrictions, and availability limitations.

Unmelted is not responsible for independent changes, discontinuation, licensing decisions, security incidents, or service failures caused by third parties outside our reasonable control, except to the extent responsibility cannot lawfully be excluded or is expressly assumed under an applicable agreement.

We may recommend alternatives or provide migration assistance when appropriate, subject to separate charges where applicable.

21. Changes, Suspension, and Termination of Services

Unmelted may modify, suspend, discontinue, or terminate services when reasonably necessary for legitimate operational, security, legal, or business reasons.

These may include:

• Nonpayment
• Material violation of these Terms
• Unauthorized or unlawful activity
• Serious security threats
• Abuse of infrastructure resources
• Discontinuation of supporting technology
• Other circumstances specified in an applicable service agreement

Where reasonably practicable, we will provide advance notice of material service changes or termination.

When immediate action is necessary to address a serious security threat or unlawful activity, advance notice may not be possible.

If Unmelted permanently discontinues a prepaid service for reasons unrelated to a customer's breach, we will address any unused prepaid fees according to the governing agreement and applicable law.

Termination does not eliminate obligations accrued before termination, including outstanding payment obligations, confidentiality responsibilities, or other provisions intended to survive termination.

22. Disclaimer of Warranties

Unmelted makes commercially reasonable efforts to deliver professional services in accordance with applicable agreements and accepted industry practices.

Except as expressly stated in a written agreement or required by applicable law, our website and services are provided on an "as available" basis.

To the maximum extent permitted by law, Unmelted disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent such warranties cannot lawfully be excluded.

We do not guarantee that:

• Services will operate without interruption.
• Every technical defect can or will be eliminated.
• Hosting systems will never experience downtime.
• Customer data can always be recovered following an incident.
• Third-party platforms will remain available or compatible.
• Development projects will produce a particular commercial result.
• Websites will achieve particular search rankings, visitor counts, or revenue.

Nothing in this section disclaims an express warranty or service commitment specifically established in a separate written agreement.

Nor does it exclude rights or remedies that cannot lawfully be waived.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Unmelted, LLC and its officers, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the services.

This may include lost profits, lost business opportunities, lost revenue, business interruption, or loss of anticipated savings, regardless of whether such damages were foreseeable, except where liability cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Unmelted's total aggregate liability for claims arising from a particular service or project will not exceed the greater of:

1. The total fees paid to Unmelted for the affected service or project during the six (6) months immediately preceding the event giving rise to the claim; or
2. One hundred United States dollars (US $100).

For an individually negotiated project or agreement, a separately established liability limit will control where applicable.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from willful misconduct or other circumstances where applicable law prohibits such limitations.

The parties acknowledge that the pricing and allocation of responsibility under this Agreement reflect these limitations.

24. Indemnification

To the extent permitted by applicable law, Customer agrees to defend, indemnify, and hold harmless Unmelted, LLC and its officers, employees, contractors, and agents against third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

• Customer Content that violates applicable law.
• Customer's infringement or misappropriation of third-party intellectual property.
• Customer's unlawful use of the services.
• Material violations of these Terms by Customer.
• Customer's unauthorized or unlawful activities conducted through our infrastructure.

This obligation applies only to the extent the relevant claim is attributable to Customer's conduct or obligations and does not extend to losses caused by Unmelted's own negligence, misconduct, or breach of its obligations.

Unmelted will provide reasonable notice of an indemnifiable claim and allow Customer an appropriate opportunity to participate in its defense, subject to reasonable requirements concerning counsel, settlement, and protection of both parties' interests.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles, except where mandatory provisions of applicable law require otherwise.

Informal Resolution

Before initiating formal legal proceedings, the parties agree to make a reasonable good-faith effort to resolve disputes through direct communication.

A party raising a dispute should provide sufficient information to explain the issue and the resolution requested.

The parties will attempt to resolve the matter within thirty (30) days after receiving appropriate notice, unless a different period is agreed upon.

This requirement does not prevent either party from seeking urgent relief when necessary to protect legal rights or prevent imminent harm.

Jurisdiction and Venue

Unless mandatory law requires otherwise or a separate written agreement establishes another procedure, legal proceedings arising from this Agreement will be brought in a court of competent jurisdiction serving Pierce County, Washington.

Each party consents to the jurisdiction of such courts to the extent permitted by law.

Legal Costs

Each party will ordinarily be responsible for its own legal expenses unless an applicable agreement, statute, or court order provides otherwise.

Where an enforceable contractual or statutory right to recover reasonable attorneys' fees applies, that right will be administered according to applicable law.

Nothing in these Terms prevents either party from pursuing lawful remedies that cannot be waived.

26. Compliance with Laws

Customers agree to comply with all applicable laws, regulations, licensing requirements, and legally binding governmental restrictions relevant to their use of our services.

This may include laws concerning:

• Intellectual property
• Privacy and data protection
• Electronic communications
• Commercial transactions
• Consumer protection
• Export controls
• Sanctions and restricted-party transactions
• Online content and business activities

Customers represent that they are not prohibited by applicable United States sanctions or export-control laws from receiving the requested services.

Unmelted may decline or discontinue services where required to comply with applicable law.

Nothing in these Terms requires either party to engage in an unlawful transaction or activity.

27. Electronic Agreements and Communications

Customers may accept these Terms, approve proposals, authorize services, or enter into agreements electronically.

Electronic acceptance may occur through:

• Checking an agreement acceptance box
• Electronically signing a contract
• Approving a proposal through the customer portal
• Completing an order that clearly presents the applicable terms
• Other electronic methods that demonstrate agreement and are legally sufficient

To the extent permitted by applicable law, electronic agreements, records, and signatures have the same legal effect as their paper equivalents.

We may maintain records of acceptance, including timestamps, agreement versions, account identifiers, and related technical information.

Customers agree that we may deliver invoices, receipts, service notices, contractual information, and other business communications electronically, subject to applicable legal requirements.

28. Other Unmelted Properties

Unmelted owns, develops, and operates various websites, software products, and online businesses.

Our corporate website may showcase, describe, or link to these properties.

These Terms do not automatically govern every product, website, or application owned or operated by Unmelted.

Other properties may maintain separate terms, licensing agreements, privacy policies, refund policies, and other legal documents appropriate to their particular services.

When you access or purchase products through another property, you may be required to accept that property's applicable agreements.

The mere presence of a link or description on Unmelted's corporate website does not mean that the linked service is governed by these Terms.

29. Changes to These Terms

Unmelted may update these Terms to reflect changes in business operations, technology, services, legal requirements, or other legitimate circumstances.

When changes are made, we will revise the "Last Updated" date at the beginning of this document.

Where required by law or agreement, we will provide additional notice and obtain appropriate acceptance before material changes become binding.

Changes will not retroactively alter accrued payment obligations, completed transactions, or individually executed agreements except as permitted by law and the applicable agreement.

Continued use of services following the effective date of properly communicated changes may constitute acceptance where permitted by applicable law.

If you disagree with changes to future service terms, you may discontinue use or cancel affected services according to the applicable agreement and legal requirements.

30. Entire Agreement

These Terms, together with applicable accepted orders, proposals, Statements of Work, service agreements, and other documents expressly incorporated by reference, constitute the agreement governing the applicable services.

They supersede prior discussions or representations concerning the same subject matter, except where an existing written agreement expressly remains in effect.

Where a conflict exists:

1. A specifically negotiated and executed agreement controls the matters it expressly addresses.
2. An applicable Statement of Work or accepted proposal controls the scope, deliverables, and pricing of the project it covers.
3. These Terms govern matters not otherwise addressed by a controlling agreement.

Data Processing Agreements govern their specific subject matter where required by applicable law or their express provisions.

The Privacy Policy and Cookie Policy provide information concerning data processing practices and do not independently replace applicable contractual data protection obligations.

31. Miscellaneous

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

Our failure to enforce a particular provision does not constitute a waiver of the right to enforce that provision or another provision in the future.

Assignment

Customers may not assign their contractual rights or obligations without Unmelted's prior written consent, except where applicable law or a controlling agreement provides otherwise.

Unmelted may assign its rights and obligations in connection with a legitimate business transfer, merger, restructuring, or sale, subject to applicable law and any controlling agreement.

Independent Contractors

Unmelted and its customers are independent contracting parties.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between the parties.

Force Majeure

Neither party will be responsible for delays or failures resulting from circumstances beyond its reasonable control, excluding payment obligations for amounts already due.

Such circumstances may include natural disasters, widespread internet or utility outages, governmental actions, labor disruptions, or other extraordinary events.

The affected party will make reasonable efforts to mitigate the impact and resume performance when practicable.

No Third-Party Beneficiaries

Unless expressly stated otherwise, these Terms do not create enforceable rights for individuals or entities that are not parties to the applicable agreement.

Survival

Provisions concerning outstanding payments, intellectual property, confidentiality, data handling, liability limitations, indemnification, dispute resolution, and other obligations that by their nature should continue will survive termination to the extent applicable.

32. Contact Information

If you have questions concerning these Terms of Service, billing, cancellation, or any services provided by Unmelted, please contact us.

Unmelted, LLC
18429 Veterans Memorial Dr E #7522
Bonney Lake, WA 98391
United States

Website: www.unmelted.com
Contact: www.unmelted.com/contact

We will make reasonable efforts to respond to inquiries and resolve concerns in a timely and professional manner.